Authorize 
a Return

Do you have a faulty device that you would like to send to our service department or do you want to get a gauge recalibrated? To authorize the return, simply fill in our RMA form. Please note that we can only accept returns that have been authorized.

Authorize a Return
  1. Online Authorization

    In this step, describe the defect with your measurement device or note that you would like to have a recalibration. Please provide a detailed description of the defect ("faulty" or "defective" does not provide enough information). This way, you can significantly shorten the time needed for repairs.

  2. Receive confirmation
    & print receipt

    After entering your information, you will receive a return receipt and confirmation. Please print this receipt.

  3. Enclose return receipt

    Enclose return receipt
    Place both the return receipt and the product in suitable packaging.

    • - Send devices without batteries.
    • - Create an up-to-date backup.

    • - When sending from a non-EU country: Enclose pro forma bill. (2/3 of purchase price)
    Send devices
    without batteries.
  4. Send Package

    Send your return package to the address on the RMA receipt. Please note that we cannot accept unsuitably packaged or unstamped parcels. These will be returned to sender at your expense.

  5. View Status Report

    You will receive status reports by e-mail throughout the inspection and repair process. Please remember to check your inbox regularly.

Close

Serial Number
Enter the CALIPRI
Serial Number

You can find the serial number directly on the respective sensor. Depending on the product, it starts in one of the following formats.

Please enter only the serial number itself in the form, without the product type. This means: Only the number sequence (e.g., 001 + 4 digits or 030 + 4 digits), not CALIPRI C40 or similar.

CALIPRI C40: 001… + 4 digits
CALIPRI C41: 030… + 4 digits
CALIPRI C42: 046… + 4 digits
CALIPRI Prime: 055… + 4 digits
CALIPRI C10: 002… + 4 digits
CALIPRI C11: 027… + 4 digits
CALIPRI C11 NG: 051… + 4 digits
CALIPRI C12 SH: 050… + 4 digits
CALIPRI CB20: 049… + 4 digits
VEPOSE: 011… + 4 digits
CaliBreeze: 097… + 4 digits
CALIPRI C14: 067… + 4 digits
CALIPRI C15: 071… + 4 digits
CALIPRI RC220: 040… + 4 digits
CALIPRI RC350: 080… + 4 digits

Please always provide the serial number of the sensor, even if you have an issue with an auxiliary gauge or a tablet PC. This is the only way we can ensure proper assignment.

More products
AR gauges: 011… + 4 digits
AR gauges: 012… + 4 digits
ELM 1360: 036… + 4 digits
EL 1360: 036… + 4 digits
D750: 017… + 4 digits
D1050: 018… + 4 digits
D1350: 019… + 4 digits
WLF C42: 0… + 3 digits
Track geometry: 084… + 4 digits
Masterpiece small: 028… + 4 digits
Gap profile: 044… + 4 digits
Reason
Reason for Return
Contact
Provide Contact Information
Billing Adress
(if needed or differernt from shipping adress)
Confirm
Confirm Return

By clicking "create RMA" I confirm that the data given above will be stored and processed for processing the inquiry and for making contact to answer it pursuant to the privacy policy. Consent can be revoked at any time.